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Retail Key Account Manager

Retail Key Account Manager

Retail Key Account Manager:


Our client is a Third-Party Logistics global player with over 100 years of experience. Current recruitment mandate is to identify and attract the following:


Position Accountabilities: 


This role will report directly into the Regional Head of Intercontinental Supply Chain Solutions (ISC) and shall interface actively with key retail customers, operational key account managers, implementation teams and internal business units. This role will also work hand in hand with the customer and in line with the customer needs to ensure a focused steering of the business and realization of continuous improvement projects. 


Tasks: Strategic customer relationship management:


1. Actively engage with a defined portfolio of retail customers to maintain strategic relationships 

2. Serve as the focal point of contact for the customer’s organisation and develop and maintain strategic multi-level relationships with those responsible for the various logistics and procurement functions of the customer. 

3. Leverage ISC knowhow to actively drive and design the relationship with those customers, especially regarding purchase order management solutions 

4. Develop tender / RFQ-responses based on ISC specialized skill set – driven by IT-, supply chainand process-understanding 

5. Play a vital part during the implementation phase and support with retail-specific knowhow 

6. Partner with internal regions, country organizations, divisions and business units to ensure aligned business development, and consistent service and growth 

7. Ensure that customer expectations are exceeded 

8. Drive strategy mapping, account penetration, business improvement initiatives 


Drive supply chain improvements:


1. Monitor and drive regional and / or global KPIs proactively 

2. Focus on identifying supply chain improvements by applying digital technology (order management, dashboards, predictive analytics, etc.) and on implementing them jointly with the operational account management team 

3. Identify & manage joint value projects to ensure win-win situations for customers and DB Schenker 

4. Drive customer quarterly business reviews jointly with operational key account teams 


Retention management & business growth:


1. Liaise internally with different product teams to actively identify and drive supply chain improvement projects 

2. Ensure business continuity and above-average retention rates 

3. Drive business growth with selected key accounts Requirements: 


To be successful in the above role, the incumbent should possess/ display the following


Key skills/ attributes:


  • University degree in Logistics, Business Administration, International Management or similar ▪ 

  • Minimum 5 years job experience in ocean freight incl. operational procedures in ocean freight 

  • Detailed retail-specific supply chain knowhow is a must

  • Exceptional relationship management & communication as well as multi-cultural competence Management experience in leading a customer specific control tower / operational team is beneficial 

  • Relevant skills and experience in IT / solutions (order management and freight management experiences are critical) 

  • Strong leadership skills and strategic thinking 

  • Fluent English 

  • Confident presentation skills and experience in working with key accounts 

  • Project management and change management skills 

  • Analytical skills and structured approach, detail-oriented mentality and data-driven

  • Proactive, result oriented and customer focused 

  • Independent and able to steer and make logical decisions 

  • Team spirit and excellent communication & networking skills 

  • Willingness to travel both short and long-haul trips


To learn more about this career opportunity reach out to Robert - Founder and Managing Director at RJM & Associates Limited - 


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