Product Support Engineer – Dubai

Our client is an international, family-owned manufacturer employing more than 3,500 people worldwide. The company designs and manufactures specialist trucks and tractors for the port, industrial and logistics sectors.
Its Dubai office supports customers and distributors across the Middle East and Africa through new equipment sales, spare parts and after sales service. Due to continued expansion, it is recruiting a Product Support Engineer.
 
The role
The successful candidate will act as the technical link between regional customers, distributors and manufacturing facilities in Europe and Asia. 
 
Key responsibilities
Provide remote and on-site technical support across the Middle East and Africa.
Investigate equipment issues and produce technical reports.
Assess and resolve regional warranty claims.
Liaise with manufacturing facilities on service and warranty matters.
Prepare service and repair quotations.
Coordinate work with approved service partners.
Manage service contracts, maintenance agreements and field rework campaigns.
Maintain service and warranty procedures and documentation. 
 
Candidate requirements
5–10 years’ experience within heavy equipment, industrial equipment or commercial vehicles.
Strong mechanical, electrical, hydraulic and pneumatic knowledge.
Mechanical Engineering qualification or related higher education.
Fluent written and spoken English
Comfortable performing hands-on technical work.
Customer-focused, commercially aware and highly organised.
Willing to travel regularly across MEA and internationally.
Microsoft Office proficiency; CRM experience is advantageous.