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Field Service Engineer

Field Service Engineer

Overview 

This international outfit is a leading manufacturer of premium machines & technology and has been operating globally for over 90 years. 

 

Brief Description

Currently our client is interested to identify and attract a Field Service Engineer. This role will improve customer satisfaction and support our client's Korea business to be a reliable partner.

The field service engineer will provide on/offline service for customers. 

 

Key Responsibilities

  • Installation, commissioning, and customer training of products 
  • Management of customer equipment history and implementation of customer satisfaction.
  • Field service or phone support for customers related to daily machine usage and
  • maintenance.
  • Feedback customer reported issue and customer visiting periodically.
  • Preparing and submitting service reports.
  • Coordinate with Service Sales manager to achieve sales target.
  • Behave politely and professionally when in contact with customer.
  • Demonstrate good listening and interpersonal skills
  • Responsible for other duties which may be delegated from time to time by the Customer
  • Coordindate daily contact with customers and other departments 
  • Frequent domestic and oversea business trips are required.                                                                                

 

The successful candidate will be a collaborator and experienced in diversified environments and have an interest in our client's automation equipment

 

Qualifications

 

  • Major in mechanical/electric/electronic/ Mechatronics or relevant field experience.
  • English proficiency: a level of understanding of the technical training and textbook in English.
  • Experience in installation/maintenance of machines 

 

Responsibilities

After completing basic training and job-specific training on equipment, the successful candidate will be responsible for the following tasks.

 

  • Installation, commissioning, and customer training
  • Provide training on equipment & software operation and maintenance to customers.
  • Deliver customized production training tailored to customer needs.

 

Free to discuss the above role? 

Reach out to Robert Maguire at RJM 

 

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