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Sales, After Sales & Customer Experience Heavy Equipment Director interviewed by RJM

Updated: May 30


Candidate 07092023


  • MBA holder

  • Diploma in Computer Engineering

  • Currently managing APAC and ME regions

  • Responsible for business revenues of USD 75 M per annum and a team of 41 employees comprising of sales, after sales and parts divisions

  • Handled machinery product portfolios including

  • Previously based in South China working for a heavy equipment manufacturer

  • Accustomed to 60/70% business travel

  • Experience in working for Chinese SOE and Western MNC employers

  • Both direct and dealership models experienced

  • Available for overseas assignments and frequent business travel

  • Native Singaporean candidate - English & Chinese professional speaker


The candidate is a regional heavy equipment professional operating at the Director level for a well-established MNC outfit. He is motivated by regional exposure and enjoys a fast fast-paced organizational culture empowering him to decide to solve customer problems. The candidate has designed and implemented in-house systems and customer databases to enhance communication and is a collective go-to for colleagues to stay updated regarding customer projects.


Does your after-sales function need a revamp and improvement? Reach out to Robert at RJM - rjmaguire@rjm-associates.com 


FAQs for Robert (07092023)

1. What regions does Robert currently manage?

Robert currently manages the APAC and ME regions.


2. What is Robert's current responsibility in terms of business revenues?

Robert is responsible for business revenues amounting to USD 75 million per annum.


3. How many employees does Robert manage, and what divisions do they belong to?

Robert manages a team of 41 employees, comprising the sales, after-sales, and parts divisions.


4. What kind of product portfolios has Robert handled?

Robert has handled diverse machinery product portfolios.


5. Where was Robert previously based, and what industry did he work in?

Robert was previously based in South China, working in the heavy equipment manufacturing industry.


6. How much business travel is Robert accustomed to?

Robert is accustomed to 60-70% business travel.


7. What types of employers has Robert worked for?

Robert has experience working for both Chinese State-Owned Enterprises (SOEs) and Western multinational corporations (MNCs).


8. What sales models does Robert have experience with?

Robert has experience with both direct and dealership sales models.


9. Is Robert available for overseas assignments and frequent business travel?

Yes, Robert is available for overseas assignments and frequent business travel.


10. What languages does Robert speak professionally?

Robert is a native Singaporean and speaks both English and Chinese professionally.


11. What is Robert's educational background?

Robert holds an MBA and a Diploma in Computer Engineering.


12. What kind of systems has Robert designed and implemented?

Robert has designed and implemented in-house systems and customer databases to enhance communication and provide a collective resource for colleagues to stay updated regarding customer projects.


13. What motivates Robert in his professional role?

Robert is motivated by regional exposure and enjoys a fast-paced organizational culture that empowers him to make decisions to solve customer problems.


14. How can I contact Robert for after-sales function improvements?

You can reach out to Robert at RJM Associates by emailing rjmaguire@rjm-associates.com.







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