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Hong Kong Supply Chain Food Delivery Operations Professionals

Our team is currently representing a portfolio of Logistics and Delivery Operations candidates in the F&B industry.

Experienced Food Delivery Operations professional


  • Over 10 years’ experience in F&B industry handling end-to-end supply chain and operations including food delivery and warehouse management

  • Led to launch their restaurant group’s own delivery app instead of working with other food delivery companies which would increase their cost

  • Managing 20 team members including operations, call center and guest relationship professionals.

  • Implemented growth strategies such as increasing food delivery sales by 15-20%, sustain stock control system, and design future capacity requirements

  • Launched and initiated to systemize transportation, resulting in cost savings

  • Created a B2B WMS to facilitate operations

  • In his previous company (restaurant group), he also has to oversee 45+ riders and 15 people at call center

  • Achieved a 25% increase in food delivery sales after introducing interaction improvements

  • Great communication, self-motivated

  • Hong Kong PR Holder

Rising Star F&B Delivery Operations Candidate


  • 3+ years of experience in an F&B delivery platform, monitoring and dealing with different live issues, preparing different reports, forecasting team growth, and cooperating with different teams to improve overall quality in customer operations and driver operations

  • Promoted 2 times within 3 years in his first job and now acting as a team leader for a team of 20

  • In charge of manpower planning- ensure enough riders on the ground

  • In charge of work force scheduling

  • In charge of customer service team planning, ensure everything is up to service level

  • Setting up SOP- CS have to pick up calls or chats within 30 seconds and achieved 80%+ successful rate; Achieved on-time delivery rate of 85%+

  • Key contact for fleet or walkers handling operational challenges.

  • Helped grown the company size from 20 to over 100 employees.

  • Motivated, self-starter, responsible, good communication.

Feel free to reach out to learn more about how this candidate can add value to your business.

Sheila Marie Hui

Consultant- Supply Chain and Commercial

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