Our team is currently representing a portfolio of Logistics and Delivery Operations candidates in the F&B industry.
Experienced Food Delivery Operations professional
Over 10 years’ experience in F&B industry handling end-to-end supply chain and operations including food delivery and warehouse management
Led to launch their restaurant group’s own delivery app instead of working with other food delivery companies which would increase their cost
Managing 20 team members including operations, call center and guest relationship professionals.
Implemented growth strategies such as increasing food delivery sales by 15-20%, sustain stock control system, and design future capacity requirements
Launched and initiated to systemize transportation, resulting in cost savings
Created a B2B WMS to facilitate operations
In his previous company (restaurant group), he also has to oversee 45+ riders and 15 people at call center
Achieved a 25% increase in food delivery sales after introducing interaction improvements
Great communication, self-motivated
Hong Kong PR Holder
Rising Star F&B Delivery Operations Candidate
3+ years of experience in an F&B delivery platform, monitoring and dealing with different live issues, preparing different reports, forecasting team growth, and cooperating with different teams to improve overall quality in customer operations and driver operations
Promoted 2 times within 3 years in his first job and now acting as a team leader for a team of 20
In charge of manpower planning- ensure enough riders on the ground
In charge of work force scheduling
In charge of customer service team planning, ensure everything is up to service level
Setting up SOP- CS have to pick up calls or chats within 30 seconds and achieved 80%+ successful rate; Achieved on-time delivery rate of 85%+
Key contact for fleet or walkers handling operational challenges.
Helped grown the company size from 20 to over 100 employees.
Motivated, self-starter, responsible, good communication.
Feel free to reach out to learn more about how this candidate can add value to your business.
Sheila Marie Hui
Consultant- Supply Chain and Commercial